Terms of Service

Welcome to VELVIYO. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing, browsing, or purchasing from the VELVIYO website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these terms, please do not use our website.

2. About VELVIYO

VELVIYO is an online retail store that offers products through an ecommerce and dropshipping business model.

Products may be sourced and fulfilled through third-party suppliers and fulfillment partners.

3. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the normal operation of the website.
• Copy or reproduce website content without permission.
• Use automated systems to improperly access or collect information from the website.
• Submit false or misleading information when placing an order.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, images, pricing, and other product information.

However, product colors, sizes, packaging, measurements, and appearance may vary slightly from images or descriptions due to manufacturer updates, screen settings, or other factors.

5. Pricing and Availability

Prices and product availability may change at any time without prior notice.

We reserve the right to correct pricing errors, product information errors, or availability information when necessary.

If an order is affected by a significant error, we may contact the customer regarding available options.

6. Orders and Payments

When you place an order through VELVIYO, you agree to provide accurate and complete information.

An order is not considered fully processed until payment has been successfully received and the order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product availability issues, or other legitimate business reasons.

7. Shipping and Delivery

Shipping times are estimates and are not guaranteed.

Delivery may be affected by customs processing, carrier delays, weather, holidays, incorrect customer information, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for additional information.

8. Returns and Refunds

Returns, refunds, replacements, and cancellations are handled according to our Return & Refund Policy.

Customers should review that policy before placing an order.

9. Intellectual Property

All content on the VELVIYO website, including text, graphics, logos, images, product descriptions, design elements, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our website content without appropriate authorization.

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, and other ecommerce-related services.

Third-party services may have their own terms and privacy policies, and VELVIYO is not responsible for policies or practices outside our reasonable control.

11. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

12. Limitation of Liability

To the maximum extent permitted by applicable law, VELVIYO will not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to limit rights or protections that cannot legally be limited under applicable law.

13. Changes to These Terms

VELVIYO may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

14. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws and regulations.

Any rights or obligations that cannot legally be excluded or limited will remain unaffected.

15. Contact Us

If you have questions regarding these Terms of Service, please contact:

VELVIYO
Email: hello.velviyo@gmail.com