Return & Refund Policy

At VELVIYO, we want you to have a positive shopping experience. If you receive an item that is damaged, defective, incorrect, or significantly different from what was ordered, we are here to help.

1. Return Eligibility

You may be eligible for a return or refund if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• Your order is missing an item.
• The product received is materially different from the product description.

To request a return or refund, please contact us as soon as possible after receiving your order.

2. Time Limit for Requests

Return or refund requests should generally be submitted within 30 days of delivery.

Requests submitted after this period may not be eligible for a refund or replacement.

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us at:

hello.velviyo@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and the problem
• Any other information that may help us review your request

We may request additional information before approving a refund or replacement.

4. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us promptly.

After reviewing the order, we may provide an appropriate solution, which may include a replacement or refund.

5. Change-of-Mind Returns

Because VELVIYO operates as an online dropshipping store, certain products may not be eligible for return simply because you changed your mind or no longer want the product.

If you wish to request a return for another reason, contact us first. We will review the request according to the circumstances and applicable requirements.

6. Refunds

Once your refund request has been reviewed and approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

7. Replacement

Where appropriate, VELVIYO may offer a replacement instead of a refund.

Replacement availability may depend on product availability and fulfillment conditions.

8. Return Shipping

If a return is approved, we will provide instructions regarding the return process.

Return shipping responsibility may vary depending on the reason for the return. Customers should not send products back without first contacting us and receiving return instructions.

9. Non-Returnable Situations

A return or refund may not be available when:

• The item has been intentionally damaged or misused.
• The product has been substantially altered after delivery.
• The issue resulted from improper use or failure to follow product instructions.
• The request is submitted outside the applicable return period.
• The customer provides insufficient information to verify the issue.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

11. Refund Processing

Approved refunds are processed as soon as reasonably possible after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

12. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

VELVIYO
Email: hello.velviyo@gmail.com