Shipping Policy

At VELVIYO, we work with trusted suppliers and fulfillment partners to process and ship orders to our customers.

Please review the information below to understand how our shipping process works.

1. Order Processing

Orders are generally processed within 1–5 business days after payment has been successfully received.

During busy periods, holidays, product launches, or other unforeseen circumstances, processing may take additional time.

Once your order has been processed and shipped, you may receive a shipping confirmation with available tracking information.

2. Estimated Delivery Time

Estimated delivery times may vary depending on the destination, product availability, shipping method, customs processing, and the fulfillment partner handling your order.

Typical delivery times may range from approximately:

7–20 business days

Delivery estimates are not guaranteed and may occasionally take longer due to circumstances outside our control.

3. Tracking Information

When tracking information is available, it will be provided through the email associated with your order.

Please allow some time for tracking information to become active after the order has been shipped.

Tracking updates may occasionally be delayed while the package is moving between shipping facilities or international carriers.

4. Shipping Delays

VELVIYO is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Customs delays
• Weather conditions
• Carrier disruptions
• Holidays
• Transportation delays
• Incorrect or incomplete shipping information
• Government restrictions
• Unexpected logistical issues

If your package is delayed, we recommend checking the tracking information first.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a replacement shipment is requested.

6. Customs and Import Duties

For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country and local regulations.

Any such charges, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.

VELVIYO does not control customs decisions, processing times, or charges imposed by local authorities.

7. Multiple Items in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, warehouse location, or fulfillment arrangements.

You may therefore receive more than one package for a single order.

8. Lost or Undelivered Packages

If tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.

If the package still cannot be located, contact us at:

hello.velviyo@gmail.com

We will review the available shipping information and determine the appropriate next steps.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs or videos of the package and product and contact us as soon as possible.

This information may be required to investigate the issue with the shipping or fulfillment provider.

10. Changes to This Shipping Policy

VELVIYO reserves the right to update this Shipping Policy when necessary.

Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For shipping-related questions or order assistance, please contact:

VELVIYO
Email: hello.velviyo@gmail.com