Privacy Policy

At VELVIYO, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our online store.

This Privacy Policy explains how VELVIYO collects, uses, and protects your information when you visit or use our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

• Your name
• Billing and shipping address
• Email address
• Payment information
• Phone number, if voluntarily provided during checkout
• Order details
• Device and browsing information
• Information you provide when contacting customer support

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process payments
• Provide order confirmations and updates
• Arrange shipping and delivery
• Respond to customer service inquiries
• Improve our website and shopping experience
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal requirements
• Send promotional communications where permitted by law and where applicable

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

VELVIYO does not intentionally store your complete credit card or debit card information on our own servers. Payment information is handled by the applicable payment processor according to its privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.

You can adjust your browser settings to refuse or limit cookies. However, some features of the website may not function properly if cookies are disabled.

5. Third-Party Services

We may work with trusted third-party service providers that help us operate our business, including:

• Payment processors
• Shipping and fulfillment providers
• Shopify and related ecommerce services
• Analytics and advertising providers
• Customer support and communication services

These providers may process information only as necessary to perform services on our behalf and according to their own privacy policies.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with applicable legal obligations.

8. Children's Privacy

VELVIYO does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the email address below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

VELVIYO
Email: hello.velviyo@gmail.com